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Listed six days ago

Customer Service Manager

at Hinchen Recruitment Group

This is a Full time job

Dandenong, Melbourne VIC
$175,000 package + 10% STIs pa
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Outstanding Contact Centre leadership opportunity
  • $175,000 package + 10% STIs pa
  • ASX 100 - Iconic Market Leader
Strategic & proactive CCM role- Operating as the VOC, you'll lead the charge to deliver an exceptional CX and nurturing a high performing team culture
6d ago
Listed six days ago

Contact Centre Manager

at Serco Asia Pacific

This is a Full time job

Dandenong, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Permanent full-time opportunity with flexible, hybrid working options.
  • Play a key role in positively impacting the lives of people with disabilities.
  • Excellent prospects for professional development and career advancement.
Lead our virtual contact centre operations to make an impact on the lives of individuals living with disabilities.
6d ago
Listed six days ago

People Performance Manager

at Toyota Finance Australia

This is a Contract/Temp job

Scoresby, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Work for a leading, innovative and well-respected global brand
  • Fantastic staff benefits and career development opportunities
  • Supportive management and training provided to set you up for success
Toyota Finance Australia has a 12 month fixed term opportunity for an experienced People Performance Manager to join our team.
6d ago
Listed three days ago

Customer Service Manager

at CPM Australia

This is a Full time job

Wantirna South, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Join Australia’s LEADING sales and marketing agency.
  • Working with leading GLOBAL and NATIONAL blue-chip clients.
  • Flexible and Hybrid Work Environment (combination of WFH and office).
Are you looking to take the next step in your career? Then look no further!
3d ago
Listed four days ago

Head of Customer Care Operations

at MECCA Brands Pty Ltd

This is a Full time job

Richmond, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Join MECCA Brands in a key leadership role & make an impact!
  • People focused, high performing culture.
  • Fast paced, forever evolving, growth mindset!
This rare & exciting opportunity will play a pivotal role in leading and optimizing performance & driving excellence in customer service.
4d ago
Listed four hours ago

Team Leader Business Concierge

at City of Melbourne

This is a Full time job

Melbourne VIC
$115,824 - $130,355 + 11% Superannuation
subClassification: Supervisors/Team Leaders
Supervisors/Team Leaders
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Career development support within a creative and exciting environment
  • Permanent full-time opportunity based in the one of our beautiful CBD offices
  • $115,824 - $130,355 (dependant on skills & experience) + 11% Superannuation
Exciting permanent full-time leadership opportunity based in the one of our beautiful Melbourne CBD offices!
4h ago
Listed four days ago

Head of Customer Care Transformation

at MECCA Brands Pty Ltd

This is a Full time job

Richmond, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Join MECCA Brands in a key leadership role & make an impact!
  • People focused, high performing culture.
  • Fast paced, forever evolving, growth mindset!
Spearhead the evolution of our customer care landscape, ensuring MECCA remains at the forefront of delivering exceptional experiences to our customers
4d ago
Listed ten days ago

Consumer Satisfaction Manager

at Amer Sports

This is a Full time job

Moorabbin Airport, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Hybrid role with great flexibility, supportive leadership and a motivated team
  • Lead process improvement and efficiencies across the business
  • Free product & genuine career development opportunities in this new role
Support & lead a dynamic service team and collaborate across the business to focus on Net Promoter Score and driving resolutions.
10d ago
Listed six days ago

Customer Service Manager

at dormakaba Australia Pty Ltd

This is a Full time job

Hallam, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Work for a global leading brand and a team of dedicated professionals.
  • Modern offices in Hallam, onsite parking and onsite gym access.
  • Opportunity to lead a team & support with training & development.
We are seeking an experienced Customer Service Manager to lead our team of Customer Service Officers and Support Centre Representatives.
6d ago
Listed seven days ago

Workforce Planning Manager

at APT Travel Group

This is a Full time job

Cheltenham, Melbourne VIC
Full Time Salary + Super
subClassification: Customer Service - Call Centre
Customer Service - Call Centre
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Flexible workplace culture with a hybrid working model
  • Australian owned travel company, passionate about helping travellers explore
  • Familiarisation Trips, Discounted Travel and Health & Wellness perks
APT Travel Group is looking for a Genesys gun to join our team and play a pivotal role in the transformation of our contact centre.
7d ago
Listed ten days ago

Membership Systems & Insights Manager

at Melbourne Cricket Club

This is a Full time job

East Melbourne, Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Join us to lead the transformation of the club services and membership systems
  • Great staff benefits
  • Critical senior leadership role with project/ strategy experience
Membership Systems & Insights Manager || Senior Leadership Role ||
10d ago
Listed three days ago

Team Lead - Employer Obligations (318)

at LeavePlus

This is a Full time job

Melbourne VIC
subClassification: Supervisors/Team Leaders
Supervisors/Team Leaders
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Attractive employee entitlement benefits + 12% superannuation
  • 1-year fixed term with possible view to perm
  • Hybrid workplace + 3.5 days of additional paid leave
This inspiring leadership role is tasked with managing teams handling debt resolution, compliance and scheme enforcement activities.
3d ago
Listed three days ago

Manager, Ticketing Services

at Arts Centre Melbourne

This is a Full time job

Melbourne VIC
$111,920.64 p.a. plus superannuation
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Full time, ongoing role
  • Make an impact on the ticketing experience in an iconic Performing Arts venue
  • Flexible, hybrid working options available
Seeking a customer-centric professional with Ticketing experience to join the Arts Centre Melbourne team as Manager, Ticketing Services!
3d ago
Listed three days ago

Customer Care Team Leader

at People 2.0

This is a Full time job

Melbourne VIC
subClassification: Supervisors/Team Leaders
Supervisors/Team Leaders
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Hybrid work & Melbourne CBD office location
  • Opportunity to lead, share knowledge, mentor and develop skills of the team
  • Supportive team, leaders and working environment
Exciting opportunity to join a global organisation, People 2.0 as a Customer Care Team Leader! Providing a key leadership role within the department
3d ago
Listed six days ago

Workforce Planning Manager

at Datacom

This is a Full time job

Melbourne VIC
subClassification: Management & Support
Management & Support
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Collect interpret, and evaluate workforce metrics to provide data-driven insight
  • Hybrid working environment – WFH and the Datacom office
  • Work across business strategy, forecasting and workforce behaviour
Join Datacom and focus on analysing, forecasting, & planning workforce supply/demand, for our talent requirements within a contact centre environment
6d ago
Listed eleven days ago

Offshore Operations Senior Lead, nib Thrive

at nib health funds limited

This is a Full time job

Melbourne VIC
subClassification: Supervisors/Team Leaders
Supervisors/Team Leaders
classification: Call Centre & Customer Service
(Call Centre & Customer Service)
  • Manage relationships with our outsourced service providers and stakeholders
  • Deliver and report on the performance metrics of the offshore team
  • Hybrid work to support flexibility
Working closely with service providers from several countries, prior working knowledge of managing multiple offshore teams is essential.
11d ago
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